Rules and Conditions
To your proposal of reservation will be followed by the e-mail confirmation by Bastianelli Home. We will send you a “booking form” to complete with your valid credit card details.
We accept reservations for one night only.
The proposed reservation becomes binding immediately after “booking form” has been received.
The tourist tax (for each people for night) to sleep in Rome is not included and you have to pay at check in.
When booking, the customer can choose to pay in advance by bank transfer or leave the credit card as a guarantee:
In case of bank transfer the amount to be paid will be equal to 30% of the total booking or the value of one night, which one of them higher. The balance will be paid upon arrival.
In case of using the credit card nothing will be debited (The payment will take place upon arrival). In this case Bastianelli Home, before sending the voucher, check the validity of the card and also require an authorization of availability of a guarantee sum equal to the amount of 30% of the total reservation (or one night, which one of them higher). This authorization will be removed before the check-in. The withdrawal will be made according to the cases of the following cancellation policy.
The reference date for the cancellation will be the one of the e-mail of the guest in which is contained the cancellation notification. We do not accept other kind of notification.
The deadline for cancellations is three weeks before check-in.
If the cancellation is made within 21 days before the day of arrival or in case of no-show:
If the booking has been made by bank transfer you will lose the deposit.
If the booking has been made by credit card, Bastianelli Home will withdraw an amount equal to 30% of the total stay or to one night (which one of them higher).
If the cancellation is made earlier than 21 days before the day of arrival:
If the booking has been made by bank transfer, the owner of the accommodation will refund the customer for the amount he has paid, retaining for himself an amount of € 10 for administrative expenses.
If the booking has been made by credit card as guarantee, nothing will be withdraw
Early departures during your stay for any reason are not refundable.
At check-in you will need to leave a valid credit card in case of damage which will be returned to you at the end of the stay after checking the apartment and its contents. The amount depends by the apartment chosen.
Payment can be made by one of the following ways:
- Credit Card
- Bank Transfer
By filling out the form or sending an email to firstname.lastname@example.org you will receive all the specifications required to make the payment.